Lenovo, in the past few years has entrenched itself as a global innovator and leader. The brand itself is unique, thanks to the fact that it has one of the world’s most complete portfolio of smart devices and infrastructure. It continues to build a customer-centric, multi-business company, riding on its Intelligent Transformation strategy—to improve and enhance people’s lives through use of transformative technology. The company is also shifting focus to be more services-driven and has recently introduced Lenovo Premier Support—to help businesses optimise IT lifecycles, save time, resources, and money.
At a time where IT budgets are contracting and in-house IT teams need to be more efficient, Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support.
Lenovo Premier Support can help reduce complexity by helping businesses manage routine support tasks, freeing up in-house IT staff thus boosting productivity.
With Lenovo Premier Support, commercial customers will be able to enjoy:
- Onshore advanced technical support,
Phone Support: 9:00am – 8:00pm (Mon – Fri)
Onsite Support: 9:00am – 6:00pm (Mon – Fri)
- Single point of contact for simplified end-to-end case management
- Next business day onsite labor and parts prioritisation
- Reporting suite is available quarterly to measure and evaluate service levels and more
- Comprehensive Original Equipment Manufacturer (OEM) software and hardware support
- Designated Technical Account Managers for proactive relationship and escalation management
- Lenovo Solution Center with automated system error detection and support case creation
What’s also important is that a single, consistent point of contact within Lenovo will ensure any case is professionally managed from start to finish with consistent communication.
Note that Lenovo Premier Support is not available in all countries.
Another way Lenovo is empowering and enabling SMEs and businesses is with its Device As A Service (DaaS) programme. Lenovo DaaS helps to free up internal resources, free up cash flow, and offers reliable, fully-customised solution for enterprises. In addition, it offers comprehensive customer support to ensure there’s no downtime or unresolved security concerns.
The programme covers Lenovo’s award-winning devices—from mobile phones, PCs and tablets to the data centre. The lease-to-use model also ensures that enterprises always has the most updated technology, with faulty or outdated machines replaced.
For more information about Lenovo Premier Support, visit Lenovo.