Some iPhone X customers have complained that their phone screen does not work at low temperatures. This apparently happens when there’s a rapid change in temperature. Apple quickly acknowledged the issue and has posted an update: iOS 11.1.2 for iPhone X.Apple says that iOS devices should be used at operating temperatures between 0 to 35 degree Celsius.
It appears that some iPhone Xs became unresponsive at temperatures close to zero degrees, though within the recommended temperature range.
In certain conditions where the temperature of the environment suddenly drops, there’s a chance that the iPhone X display is temporarily unresponsive to user input. This happens for only a couple of seconds before it is responsive again.
It’s an annoying rather than a terminal problem, and Apple says it’s not a hardware problem.
I’ve had no problems with the iPhone X at sub-zero temperatures, currently in use in Japan. The same can’t be said with an iPhone 6 Plus we have, which completely shutdown in the extreme cold. We did not have any issues with the iPhone X, iPhone 8 Plus or the iPhone 7 Plus.
Here’s the full release notes of the update:
iOS 11.1.2 includes bug fixes for your iPhone and iPad. This update:
Fixes an issue where the iPhone X screen becomes temporarily unresponsive to touch after a rapid temperature drop
Addresses an issue that could cause distortion in Live Photos and videos captured with iPhone X
For more information on the security content of the update, visit: https://support.apple.com/kb/HT201222.
The 51.4MB update is available now. Head over to Settings > General > Software Update.
Since the debut of iOS 11, Apple has posted swift minor updates as well as a big 11.1 release. Another big update—iOS 11.2 is expected soon, with Apple already seeding the fourth beta of 11.2 to developers as well as to public beta testers.