care@unifi app

Need unifi support? Get help through the new [email protected] app

Available for iOS and Android

If you’re a unifi customer and in need of assistance, there’s now a dedicated mobile app – [email protected] to get you in touch with customer support. The app also enables you to manage your unifi account and pay your monthly dues.

Previously, customers could manage their unifi accounts via the web.

The [email protected] app requires you to use your unifi credentials to log in. If you don’t have one, you can register within the app or via unifi.com.my.

care@unifi app

Aside from managing your subscription and getting customer support via Live Chat, you’ll also be able to check on your bills and pay for them. Bills can also be downloaded in PDF format.

care@unifi app
I think I may have overpaid my bill.

If you’re looking to terminate your unifi service, you can do it via the [email protected] app. Note that, based on TM’s updated service policy, a 30-day notice is required before cancelling of a subscription.

 

TM Termination Policy
Credit: @ufaiq

The termination request can also be sent via unifi’s website, official Facebook page and Twitter, as well as email at [email protected]

After 30 days, you will need to head to a TMpoint centre to complete the termination process.

The [email protected] app is available for download for free on the Apple App Store and Google Play store.

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