If you’re a unifi customer and in need of assistance, there’s now a dedicated mobile app – [email protected] to get you in touch with customer support. The app also enables you to manage your unifi account and pay your monthly dues.
Previously, customers could manage their unifi accounts via the web.
Aside from managing your subscription and getting customer support via Live Chat, you’ll also be able to check on your bills and pay for them. Bills can also be downloaded in PDF format.
If you’re looking to terminate your unifi service, you can do it via the [email protected] app. Note that, based on TM’s updated service policy, a 30-day notice is required before cancelling of a subscription.
The termination request can also be sent via unifi’s website, official Facebook page and Twitter, as well as email at [email protected]
After 30 days, you will need to head to a TMpoint centre to complete the termination process.