U Mobile experiencing network disruptions to voice, data and *118# services

U Mobile network outage

If you’re a U Mobile customer, you may experience network disruptions today, 17 May 2018. U Mobile admits it is indeed experiencing disruptions to its voice, 3G data and *118# services. The telco says it is rectifying the issue and is in the process of restoring all network services.

[UPDATE: 1.20PM @ 18 May 2018] Official holding statement from U Mobile added.


18 July 2018 – Please be informed that U Mobile’s 3G data service has been fully restored as of midnight yesterday. Customers have been instructed to restore all their network services by restarting their phones. Once again U Mobile apologises to its customers for the inconvenience caused during the disruption.

[Follow yesterday’s report]

Reports of outages and service disruptions started to stream in from around 2PM yesterday, based on Outage Report Malaysia. The reports peaked at around 7-8PM with a total of 7,695 reports as of 11.53PM.

U Mobile network outage

Reports continue to trickle in, although they have dropped considerably in the last 20 minutes. Recent reports mainly originated fromKuala Lumpur; Petaling Jaya; George Town; Johor Bahru; Ipoh; Shah Alam; Kajang; Subang Jaya; Puchong Batu Dua Belas; Malacca; Klang; Seremban; Kota Kinabalu; Bayan Lepas; Seri Kembangan and 136 more. Most affected areas appear to be around the Klang Valley.

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U Mobile expects to restore all its network services by midnight.

For those affected, do restart your devices to get reconnected to services.

Are you a U Mobile customer? How’s your network connection?


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