If you’re a U Mobile customer, you may experience network disruptions today, 17 May 2018. U Mobile admits it is indeed experiencing disruptions to its voice, 3G data and *118# services. The telco says it is rectifying the issue and is in the process of restoring all network services.
[UPDATE: 1.20PM @ 18 May 2018] Official holding statement from U Mobile added.
[UPDATE]
18 July 2018 – Please be informed that U Mobile’s 3G data service has been fully restored as of midnight yesterday. Customers have been instructed to restore all their network services by restarting their phones. Once again U Mobile apologises to its customers for the inconvenience caused during the disruption.
[Follow yesterday’s report]
Reports of outages and service disruptions started to stream in from around 2PM yesterday, based on Outage Report Malaysia. The reports peaked at around 7-8PM with a total of 7,695 reports as of 11.53PM.
Dear customers, some of u may hv faced 3G data service disruptions over the past few hours.We’ve been working to address the issues & we expect all network services to be restored by midnight.Pls restart yr phone to restore all network services. We apologise for all inconvenience
— U Mobile (@umobile) May 17, 2018
Dear customers, U Mobile is currently experiencing disruption to voice, data & *118# services due to technical issues. We’re rectifying the issue & will resume the services ASAP.
We apologise for the inconvenience caused & would like to TQ for your patience & understanding.
— U Mobile (@umobile) May 17, 2018
Reports continue to trickle in, although they have dropped considerably in the last 20 minutes. Recent reports mainly originated fromKuala Lumpur; Petaling Jaya; George Town; Johor Bahru; Ipoh; Shah Alam; Kajang; Subang Jaya; Puchong Batu Dua Belas; Malacca; Klang; Seremban; Kota Kinabalu; Bayan Lepas; Seri Kembangan and 136 more. Most affected areas appear to be around the Klang Valley.
U Mobile expects to restore all its network services by midnight.
For those affected, do restart your devices to get reconnected to services.
Are you a U Mobile customer? How’s your network connection?
