The mobile app hasn’t had the best of starts. Earlier in the year, the app drew flak for its cumbersome method to reload physical Touch ‘n Go cards. Upon receiving backlash the TnG reload channel through its Pick Up Device (PUD) was almost immediately discontinued.
The good news is, the team has picked themselves up and in June, they launched a pilot project that enabled payment via QR code at participating Kelana Jaya LRT line stations. The pilot project drew a good response, attracting thousands of beta-testers to try out the new facility.
When officially launched, it will be the first QR transit system, where fares will be automatically deducted from a user’s Touch ‘n Go e-wallet.
Having been part of the pilot project, I’ve found the feature to work well and my only wish is that it is made available at more stations.
Today, TNG Digital, a joint venture between Touch ‘n Go and ANT Financial, launched a refreshed Touch ‘n Go app sporting a new friendlier user interface as well as additional features.
A new key feature is the ability to add physical Touch ‘n Go cards to the app. This will enable you to manage the card and to keep updated with the balance. Unfortunately, you can’t reload the card at this point, but TNG assures that this function will be enabled in the near future.
Adding a card is as easy as entering the serial number and giving it a custom name.
Within the app, you can also make payment for prepaid reloads, postpaid, utility bills, and also buy tickets to movies and flights. You’ll also notice an RFID icon in the main dashboard. As you know, Touch ‘n Go will be kicking off a pilot program for RFID payment for tolled highways. This will be live from 3 September 2018.
Reloading the e-wallet can be done via credit/debit card, online banking and via TNG reload machines(using reload PIN). An auto-reload function will be made available in the future.
Going cashless is the future, and with players like TNG creating more use or business cases for e-payments and e-wallets, Malaysia is a small step closer to a true cashless future.
What do you think of the new app? And what do you think of going cashless?