The iPhone XS and XS Max only recently went to market but it looks like Apple’s new flagship devices have run into some issues. As revealed by Lewis from Unbox Therapy, certain units of iPhone XS and XS Max are experiencing charging issues via the Lightning port. The iPhone will fail to charge if the charge cable is plugged in while the device is asleep for an hour or more.
In this video, Lewis demonstrates on more than a dozen devices after several of his viewers reported of charging issues on their new phones.
Apparently, the iPhone not only fails to charge when it’s asleep or idle, but also fails to recognise the Lightning cable when plugged in. Users have discovered that waking up the phone then plugging in the cable solves the issue.
My colleague Alex from SoyaCincau also ran some tests with his iPhone XS and sure enough, discovered that his phone was afflicted with the same problem.
Apple Support has acknowledged the problem that seems to affect only the iPhone XS and XS Max, and not the previous generation iPhone X.
Some theorise that Apple’s new USB restricted mode might be the source of the problem. As a security feature, iOS disables the expansion port once the iPhone is locked in order to prevent hacking devices like GrayKey that can potentially bruteforce its way into the device. The only issue with that is that it doesn’t just disallow transmission of data but also charging.
There are two fixes for #ChargeGate – one is an intermediary solution that works now, and the other is coming your way from Apple.
So, the first solution is easy. Make sure your iPhone XS or XS Max’s screen is on before you plug in the Lightning cable, or right after you plug in the cable, wake up your device.
Apple already has a fix for the issue via the iOS 12.1 update that is set to be released soon. Rene from iMore has confirmed that the fix for #ChargeGate is bundled with iOS 12.1 Beta 2 that’s rolled out to developers.
Do you have an iPhone XS or iPhone XS Max? Have you or are you experiencing #ChargeGate?
VIA SoyaCincau
