GrabBike kicks-off 6-month pilot in Malaysia

GrabBike Pilot
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AT - Alibaba

Grab has begun pilot testing its on-demand motorcycle service, GrabBike in the Klang Valley with a strong focus on safety. The pilot, overseen by the Ministry of Transport (MOT) is to evaluate the feasibility and cultural fit of bike-hailing in our local context.

With its success in Indonesia, Vietnam and Thailand, the homegrown ride-hailing leader has implemented its regional knowledge, expertise and experience “to develop a framework to provide best practices to raise safety standards for on-demand motorcycle services in Malaysia.”

Grab’s bike-hailing pilot has been running since 3 January 2020 in selected areas within Klang Valley. Rival bike-hailing service Dego Ride also began piloting on 1 January, with Indonesia’s Gojek expected to join the fray soon. Shortly after Dego Ride came into operation in 2017, it was banned by the previous government over public safety concerns.

Based on the scientific study conducted by the Malaysian Institute of Road Safety Research (MIROS), road accident fatality is expected to reach 10,716 deaths by 2020. Statistics show motorcyclists are top in the number of people killed in road accidents, accounting to more than 60 percent of total road crashes. Malaysian motorcycle accidents have been ranked among the top five highest in the world aside from Laos, Cambodia, and Thailand.

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It’s no surprise that Grab is making safety the principle priority in its new venture.

Grab says it aims to develop new initiatives and modules to raise the bar on safety standards for bike-hailing and on-demand delivery services on the platform, such as GrabBike, GrabFood, GrabExpress, and GrabMart.

GrabBike pilot
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Grab aims to develop comprehensive training materials and guides for its driver-partners and delivery-partners; education materials to raise awareness; and comprehensive training materials for its trainers.

“Safety continues to be Grab’s main priority. Not only are GrabBike drivers required to attend driver safety training and practical assessment, all GrabBike motorcycles are equipped with helmets for driver-partners and passengers, as well as reflective jackets for drivers. As with all Grab rides, both drivers and passengers are covered by personal accident insurance,” said Sean Goh, Country Head of Grab Malaysia.

To ensure safety for both driver-partners and passengers, Grab has disabled cash bookings for all GrabBike rides between 9PM-2AM.

The company will also leverage and apply all the tech-driven safety features that it has developed over the years from its ride-hailing journey, such as Passenger Selfie Verification, Safety Centre, Driver Safety Toolkit, Telematics, and more.

How to book a GrabBike

You can opt to use GrabBike within the Klang Valley, available for travel within a 10km radius from your current location. You will be served by qualified driver-partners who have completed their driver safety training and practical riding assessment.

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The GrabBike service operates between 6AM to 2AM daily. A helmet is provided to passengers. Passengers are covered by insurance.

How to book GrabBike
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  1. Download the Grab app from Google Play or iOS App Store, (do note you would need Version 5.76 and above).
  2. Launch the Grab app and click on the Transport tile.
  3. Key in your pick-up and drop-off locations.
  4. Select GrabBike as your vehicle type.

For more information about GrabBike, visit

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