When we buy a device or a gadget, we tend to take for granted that it will work beautifully all the time, even if it was several years down the road. In reality, things can go wrong. Technology can go awry. Software can be buggy. Hardware can fail. So, what happens? Does your brand give you the support you need? Do you have access to attentive, professional technical help?
A brand like Apple is world renowned for its service and support. It has consistently topped consumer indexes and won awards for its customer experience.
To up the game even further, the company has released its Apple Support app, which is now live in Malaysia.
The app gives you access to the tech experts at Apple, so whether you have issues with your Mac, iPhone, Apple Watch, iPad, iOS or even with your Apple ID, help is at hand.
It isn’t just a one dimensional app though, because it also contains a wealth of learning material that will help you enrich your Apple device experience.
All you need to do is download the app from the App Store for free to your iPhone, iPad or iPod touch.
The app instantly recognises your device and your Apple ID sign-in so there’s no need to re-authenticate.
The app will list down all the devices you own or tied to you Apple ID or iCloud account.
It can also personalise interactions and provide you with the most relevant support resources for you.
Through the app interface, you’ll have fingertip access to Apple Support personnel via native chat, call and email.
If you can’t find a solution to your issue, you can also schedule a repair appointment with an authorised service provider near you from within the app.
