Faulty iPhone X and MacBook Pro? Apple will fix for free

iPhone X

Apple has announced that it is offering free repairs for two of its products – the iPhone X and 13-inch MacBook Pro notebook. The repair programs cover the iPhone X’s display module and the MacBook Pro solid-state drive (SSD).

Faulty iPhone X touchscreen

Some users have reported problems with their iPhone X touchscreen. Apple says some iPhone X display may experience touch issues due to a component on the display module. The display or part of the display may not respond, or responds intermittently to touch. In certain cases, the display reacts even though it has not been touched.

If you’re experiencing these issues on your iPhone X, it is recommended that you have it checked at an Apple Authorised Service Centre.

Before service, remember to backup your iPhone to iTunes or iCloud.

Note that if your iPhone X has any damage that impairs the ability to complete the repair, such as cracked screen, this needs to be resolved before service. In some cases, there may be additional cost associated with the repair.

For more information, read this Apple Support page.

13-inch MacBook Pro SSD issue

Meanwhile, Apple has also identified that a limited number of 128GB and 256GB SSD used in 13-inch MacBook Pro (non Touch Bar) models have an issue that may results in data loss and failure of the drive. Thisaffects notebooks sold between June 2017 and June 2018.

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In both cases, Apple will service affected units free of charge. Apple will be sending emails to customer who have registered their device with Apple, to inform them about the programme.

For MacBook Pros, you can check if you’re eligible for the program here.

Prior to service, it is important that you do a full backup of your data, as your hard drive will be erased as part of the service process.

This is what happens when you send your MacBook Pro in for service. The technician will run a utility to update your drive firmware. This may take an hour or less. The notebook will be returned to you with macOS re-installed. After the service, you will need to restore your data from your backup.

As with the iPhone X, if your MacBook pro has any damage which impairs the ability to service the drive, that issue will need to be fixed prior to service. In some cases, there may be cost associated with the repair.

The repair programme covers iPhone X and MacBook Pro models for three years after the first retail sale of the unit.

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