Following its announcement that it would be halting sales, production and recall of its troubled Galaxy Note7 flagship, Samsung today said that pre-order customers will get a full refund. As an alternative, customers can choose to exchange the Note7 for another Samsung device.
In an official media statement, Samsung Malaysia Electronics (SME) said, “…the option of refund or exchange to the Samsung Galaxy S7edge will be made available for pre-order owners provided that they return their current Samsung Galaxy Note7 accordingly.”
Samsung also urges all pre-order owners of the Note7 to power off their devices immediately.
From 13 October 2016 onwards, pre-order owners can expect a call from Samsung Customer Service, related telco partners or participating retail partners with regards to the refund and exchange program.
Contact Samsung Malaysia Careline at 1-800-88-7799.
Launched a little over a month ago, the Galaxy Note7 sold over 2.5 million units. A small number of the flagship phablets were reported to have overheated and caught fire in the US. The initial diagnosis pointed to a faulty battery. Following that, Samsung announced a halt in sales and kicked off a recall program to replace all Note7 units in the wild.
Just as everything looked to be going smoothly, several reports of replacement units similarly catching fire this week forced Samsung to cease sales and production of the device.
Samsung shares have taken a 7% dip in South Korea, as its quarterly revenues are also expected to take a dip.
It is unclear what the future holds for the Note7, but it is highly likely Samsung would want to now shift focus to the Galaxy S8 that’s expected to be revealed in Q1 2017.