The yellow telco experienced disruptions to its calls and data services on 10 November, leaving some users frustrated over the downtime. Digi has since restored the services and has announced that it is offering 500MB free data to all of its postpaid and prepaid customers, as a gesture of goodwill.
A short circuit in its power system at 6.27PM on 10 November caused disruption to its services. Digi’s tech team shut down power supply to its server to ensure safety and subsequently restored services progressively over the next few hours.
Some users still encountered data and call issues approaching midnight the same day.
If you’re a Digi customer, you’ll need to activate the offer by today (11.59PM 13 November) and it will be valid for 24 hours upon activation.
Here’s how to do it:
- Non-IDD Internet Club Users: Dial 1164*3*1#
- IDD Internet Club Users: Dial 138*3*1*3*1#
- Dial 2002*1# and select “500MB – 1 DAY – RM0”
You can also activate the offer from the MyDigi App under “Internet Top Up” and select “Internet 500MB, 1 day – RM0.00.”
The offer is not valid for the following users:
- Digi Business
- Digi Staff benefit/Dealers
- Digi postpaid plans without Internet packages
- Prepaid Broadband
- Prepaid Broadband/Prepaid Internet
- Prepaid Smart Plan
Are you a Digi customer? Did you experience downtime? How long was the blackout for you? Tell us more in the comments below.