What Digi is doing for customers during COVID-19 crisis

Digi COVID-19 MCO
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All major Malaysian telcos have stepped up to implement relief initiatives for customers in the wake of the ongoing COVID-19 crisis and the Government’s two-week Movement Control Order (MCO). Digi is next to announce a line of initiatives designed to help its customers stay connected, informed, as well as deliver additional benefits during these challenging times.

Benefits for customers

Additional Internet data and calls

Digi Prepaid and Prepaid Broadband customers will enjoy additional internet and calls with every reload of MYR10 and above.

  • Free 300MB + 5 mins calls when you reload MYR10 – MYR29.99. Valid for 3 days.
  • Free 1GB + 15 mins calls when you reload MYR30 and above. Valid for 7 days.

Digi Postpaid and Postpaid Broadband customers will enjoy additional 1GB daily data to be used between 8AM to 6PM. This can be redeemed via the MyDigi app. Excludes Postpaid Infinite Plans subscribers.

The offer is valid from now until 31 March 2020. More information on the offers on Digi.

Supplementary learning

With schools around the country closed during the MCO, school children can supplement their learning with free 24/7 data access to national curriculum resources on Digi’s digital learning hub—jomstudi.my, starting next week. Additionally, Digi is offering one-month access to SPM and UPSR curriculum on Classruum for only MYR1. This can be subscribed via the MyDigi app.

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Business continuity booster

Digi’s business continuity booster programme covers essential connectivity and turnkey services to aid businesses stay productive over the next three months. Starting next week, Digi Business customers will enjoy free 2GB of data monthly, added to their existing data quota; up to 600 mins of calls to twice the number of countries in Asia and globally. Lastly, Digi Broadband now comes with shorter contracts of between three to six months and zero upfront investment for devices.

Continuing to serve customers

Digi is focused on ensuring accessibility to its services as well as the stability of vital mobility tools. Its offline and online customer service channels continue to be available during this period.:

  • MyDigi app or web service and Digi Online Store are 24/7 digital self-service channels
  • Customer Care hotline, Live Chat and Social Media platforms continue to be staffed 24/7
  • Customers can perform transactions at alternative locations such as convenience stores, mini-marts, hypermarkets, e-wallets, online banking and ATMs, and at Digi Kiosks

You can stay updated on the opening of stores from this list. A comprehensive depository on factual, up-to-the-minute COVID-19 and connectivity information can be accessed from digi.community.com.

Availability of network services

Digi will continue to invest where need to maintain the high availability and quality of its network especially at residential areas, data centres, customer touchpoints, and more. It has teams working around the clock during the MCO period. It is also working closely with the authorities to enable its technical teams to carry out rectification and upgrade work when necessary.

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Moreover, the telco is working closely with the Malaysian Communications and Multimedia Commission (MCMC) and the industry to fulfil requests for additional connectivity support, specifically for mission-critical services. This includes offering added network coverage and capacity at hospitals, relief centres, police stations, key government offices, and connectivity for medical practitioners, enforcement personnel, and other parties in the frontlines of the COVID-19 crisis.

Timely, verified dissemination of information

Digi has zero-rated critical service hotlines and websites for its customers including the Ministry of Health’s (MOH) Crisis Preparedness Response Centre (CPRC), MOH state branches, identified COVID-19 screening and admitting hospitals, the MCO hotline, and MOH official website. Refer to this complete list.

In cooperation with the authorities, it will also disseminate health, emergency, and public interest announcements via daily SMS broadcasts to its customers.


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