[UPDATED] Digi network experiencing service outage

If you’re a Digi customer and experiencing interrupted or no connectivity, you’re not alone. The network downtime seems to be affecting calls, SMS and data with many users complaining about “No Service” on their mobile devices.

[UPDATE] Digi has released an official statement on the service interruption.

[UPDATE] Official statement from Digi:

Dear customers,

Some of you may have faced intermittent connection issues earlier this morning. Our technical teams have addressed and fixed the issue, and services have recovered. We advise you to please go to flight mode and back, or restart your device if you continue to experience problems. We continue to monitor all services, and will keep you updated on progress. We deeply apologise for any inconvenience faced, and thank you for your patience.

Digi has acknowledged an “unplanned service interruption” and have said that they are rectifying the issue. The company has not revealed the source of the issue but estimates recovery within four hours. If you’re still experiencing connectivity issues by 2PM today, kindly restart your phone.

I’ve been experiencing intermittent issues in the Old Klang Road area and completely zero connectivity in Petaling Jaya since 9AM.

Digi has replied disgruntled users via social media and its community forums.