The iPhone maker has determined that affected units were manufactured between January 2019 and October 2019. Apple says this is not a safety issue and Apple or an Apple Authorised Service Provider will replace eligible battery cases, free of charge.
Affected battery cases will not charge or charges intermittently when plugged into power or does not charge the iPhone or charges it intermittently.
All Smart Battery Cases designed for the iPhone XS, iPhone XS Max, and iPhone XR manufactured between the stipulated dates are eligible for replacement; no other iPhone Smart Battery Cases are part of the programme.
If you’re impacted by this or simply want to verify if you are eligible for the programme, simply find an Apple Authorised Service Provider to have your Smart Battery Case examined and replaced.
Note that the worldwide Apple programme doesn’t extend the standard warranty coverage of the Smart Battery Case. The programme covers affected Smart Battery Case for two years after the first retail sale of the unit. The affected battery cases will be disposed of in an environmentally friendly way, Apple stated in its official Smart Battery Case Replacement Programme page.
Do you own a Smart Battery Case? Have you experienced any charging issues?