Acer Malaysia now has a new touchpoint for customer care — through its just launched Acer Care Centre mobile app. The app can be downloaded for free from Google Play. The expert behind the scenes is Acer Malaysia’s official service provider, Highpoint Service Network Sdn Bhd.
So, with the new app you can do several things. Firstly, it makes it easy for you to check, track and get updates on the status of your registered Acer device. Say goodbye to those printed warranty cards, or the hassle of calling to check on your service status.
The app also enables you to register your Acer device conveniently by just entering the Serial Number. You can register multiple Acer devices whether smartphone, tablet, notebook, desktop PC or others. Using the app you can also locate the nearest Acer service centre from the choice of 16 service centres nationwide.
If your device needs servicing, you can send a Query under the Service Request function, snap a photo of the proof of purchase and attach it for warranty verification. Once this is submitted, a Request ID (Case ID) will be issued for reference. You may then track the service status with the given Case ID. All information and history of the device(s) are available from the app.
To celebrate the launch of the new app, Acer Malaysia is giving away a 3-month warranty extension to the current product warranty. This is an exclusive offer for the first 1,000 customers who register with the app.
The warranty offer is only applicable to Acer devices that are still within the standard and extended warranty. It’s also applicable to onsite warranty.
Download the app here.
I got the app installed on my Android smartphone and proceeded to register myself and the Acer Aspire R 11 that I have. The process was straightforward and painful. If you don’t want to input your serial number, the app will prompt you to download a third-party Barcode Scanner (from Xing). This allows you to scan the barcode on your device or device packaging.
Thanks to the limited time offer, my warranty was extended by three months. Brilliant.
If you own an Acer device, I’d recommend you to download and use the app.