Customer service and customer experience is an integral part of device ownership. Understanding and embracing this, Huawei today launched its first Exclusive Service Centre at Plaza Berjaya, Kuala Lumpur.
The Centre goes beyond providing quality aftersales service, but will also act as a direct two-way communication channel between customers and the brand.
Customer feedback is important for the brand in the long run, to continue to improve and enhance its products and services.
The first ever Exclusive Service Centre ensures accurate information and updates are channeled to customers.
Aftersales is a key component of Huawei’s 2015 strategy where it aims to increase the number of Authorised Collection Points to 100, from the current 17, before end of this year.
Huawei also aims to implement door-to-door pick-up and delivery services before the end of the first quarter.
Last year, Huawei launched its official online store Vmall.my to cater to the internet-savvy younger generation, and also opened four flagship physical stores in Lowyat Plaza, MidValley Megamall, KLCC and Universiti Malaya.
Huawei is currently ranked third in global smartphone shipments (IDC: 2013).
