PROTON implements new SOP for all service centres

PROTON CMCO New Safety Measures
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Since the Conditional Movement Control Order (CMCO) kicked in, PROTON has progressively reopened its sales and services outlets as well as well corporate office starting 5 May 2020. With a staff strength of over 9,000 and more working at its dealerships, the company has taken necessary precautionary steps to prevent the spread of COVID-19.

These preventive steps are to ensure the safety of PROTON’s customers and staff and is especially critical now after almost two months of inactivity. The company expects to receive a high number of customers who want to service their cars.

In view of that, PROTON has introduced a new set of standard operating procedures (SOP) for its service outlets, and these measures will be used for as long as the pandemic is still prevalent.

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Firstly, an appointment must be made before arriving at a service centre. Customers are encouraged to arrive 20 minutes earlier after their appointment time has been confirmed. No walk-in customers will be entertained.

Social distancing tags have been put at every registration counter, service advisor tablet, payment counter as well as the customers’ waiting area.

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All customers must undergo a body temperature check before entering the premise and are required to fill in a health declaration form.

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Hand sanitiser is provided at registration counters. Meanwhile, safety posters have also been put up in all service centres.

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Every car will be sanitised after it has been serviced and before it is handed back to its owner.

To prevent overcrowding, PROTON is restricting the number of appointments it accepts each day.

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Proton says that it has a strategy to expedite every process, from registration to handing over a customer’s car. Every service advisor and technician are well-informed on the procedures and protocols to adhere to, to ensure everybody’s safety.

To set a service appointment, contact the nearest PROTON service centre or call the customer care line at 1-800-88-8398.


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