Maxis CEO Morten Lundal

Maxis has had a turbulent few weeks. Without delving into details, unhappy customers have voiced their displeasure over allegedly unfair treatment by Maxis. The issue became the most talked about over social media of late.

We’ve heard stories of customers porting to other telcos (some long time customers), and many openly voicing their unhappiness.

After an official statement a week ago, the issue took a turn for the worse. For a brand that takes pride in its customer service, the response wasn’t quite what customers expected. Maxis has kept mum since.

Until now.

Maxis CEO Morten Lundal

In an internal memo to his staff over Yammer earlier, Maxis CEO Morten Lundal cited, “…we’ve been appearing all over social media for the wrong reasons lately. As employees, I’m sure you’ve been dragged into this topic by your family and friends, and you may or may not have known how to respond.”

And yes, if I was a Maxis staff, I wouldn’t know how to cope with what has transpired over the past week or so.

So, today, Morten together with Dushyan Vaithaiyanthan, Maxis Head of Consumer Business, will be delivering a message to Maxis customers on its official Facebook page via Facebook Live, at 3PM.

Maxis CEO Morten Lundal

As a long-standing Maxis customer of 20 years, I am optimistic that it will be something positive, for both customer and for the brand. Just so you know, I’m on the MaxisONE 188 plan, and additionally, have a 10Mbps Maxis Home Broadband subscription.

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If you’re a Maxis customer old and new, do tune in.

This is going to be interesting.

  • Show Comments

  • Fieza Sani

    I switch from Maxis to Digi due to plans is more cheaper with RM78 for 7GB plus unlimited calls. less RM20 than Maxis which offer 5GB only..too expensive..

  • Rafzan Tomomi

    I think better get Digi RM78 for 7GB plus unlimited calls. less RM20 than Maxis which offer 5GB only. Goodbye Maxis 🙂

  • Ejam Othman

    Memandangkan Digi punya pakej RM78 dapat 7gb adalah lebih baik dipertimbangkan. Say bye bye sama Maxis.

    • Gaffer L

      Maxis needs to listen to its loyal customers and give them a fair deal especialy during these tough economic times. People will compare and Maxis simply does not offer adequate plans to cater to individual needs.

  • Loh

    That’s the only solution to make everyone happy, free upgrade!

  • Didi

    Free upgrade wont solve the issue. Its so obvious that maxis is overcharging their customers. I ported out from maxis to digi and never felt better about my choice.

  • iena eliena

    Too late to apologize now, every telco try to give the best price with more data but maxis only upgrade 1GB to 5 GB for RM98,
    I prefer to choose Digi , only RM78 with 7GB data , extra 2GB from maxis, and save RM20 , plus can enjoy the unlimited call (^_~)
    maxis need to give more data for that price lolllll
    RM98 for 5GB too expensive T_____T

  • encikst

    time change it to another network. even cheaper cost. Maxis only wants make profit!

  • Didi

    Free upgrade wont solve the issue. Its so obvious that maxis is overcharging their customers. I ported out from maxis to digi and never felt better about my choice.

    • Gaffer L

      Maxis needs to listen to its loyal customers and give them a fair deal especialy during these tough economic times. People will compare and Maxis simply does not offer adequate plans to cater to individual needs.

  • Rafzan Tomomi

    I think better get Digi RM78 for 7GB plus unlimited calls. less RM20 than Maxis which offer 5GB only. Goodbye Maxis 🙂

  • Ejam Othman

    Memandangkan Digi punya pakej RM78 dapat 7gb adalah lebih baik dipertimbangkan. Say bye bye sama Maxis.

  • encikst

    time change it to another network. even cheaper cost. Maxis only wants make profit!

  • Fieza Sani

    I switch from Maxis to Digi due to plans is more cheaper with RM78 for 7GB plus unlimited calls. less RM20 than Maxis which offer 5GB only..too expensive..

  • iena eliena

    Too late to apologize now, every telco try to give the best price with more data but maxis only upgrade 1GB to 5 GB for RM98,
    I prefer to choose Digi , only RM78 with 7GB data , extra 2GB from maxis, and save RM20 , plus can enjoy the unlimited call (^_~)
    maxis need to give more data for that price lolllll
    RM98 for 5GB too expensive T_____T

  • Loh

    That’s the only solution to make everyone happy, free upgrade!

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