You can’t believe everything you read on the internet. But you know that already right? And with social media, it’s literally an open sea. It can be fun for users like you and me, but for corporate brands it can also be hell. Case in point, Malaysia’s own Telekom Malaysia Berhad, as discovered recently.
Before that, I’m going to draw your attention to our friendly neighbour, Singapore. Perhaps one of the most amusing parody social media accounts in recent years is @SMRTSg. If you haven’t followed it on Twitter already, you should. Because it’s naughty, it’s politically-incorrect and it’s hilarious.
Not so funny for the real SMRT Corp, though, Singapore’s monorail transit system. Despite attempts to shut the parody account down, it seems that it’s up and running again.
Closer to home, TM has issued an official alert regarding fake Facebook, social media accounts and websites that disguise themselves as official TM channels.
TM discovered a fake Unifi support page on FB which has been responding to unsuspecting customers, often in a rude manner.
Source: #Mindblow
Just so you’re aware, the official TM page on Facebook is EveryoneConnects and @TMCorp on Twitter.
TM has urged consumers to report fake accounts or suspicious social media accounts or other online channels that claim to be TM representatives. Due to the nature of social media, mitigating false pages is a challenging task. However, with the help of users, this can be reduced to make the interwebs safer for everyone.
Be careful out there, folks. 🙂
