Author > Brian Chan

Former Lecturer. Gamer. Idea Generator. Tournament Organizer. Loves Kairosoft games. Lived in a box twice in Recettear. Never turns down a Catan challenge. Cheats in Monopoly. Broke Skyrim. Sucks at Dance Central. Plays a fem Shep. Heavy bow-gunner in MH3p. Completed Persona 2 Portable 4 times. Well, he’s just too damn free.

Posts by Brian Chan

GALAXY mini 2 (S6500) – Samsung’s New Entry-Level Wonder

GT-S6500-family

Are you looking for a small and practical phone that can still pack a punch? Introducing the Samsung GALAXY mini 2, the newest member of the Samsung “GALAXY” family with mighty features packed in a mini phone. The Samsung GALAXY mini 2 features a 3.27” HVGA touch screen, a built in 2.7GB storage, a robust 800MHz processor with an enhanced battery life all in a compact 11.85mm body, making it an ideal first smartphone for young consumers with an active lifestyle.

[quote]“Samsung has always strived to bring innovation to its device offerings, ensuring our customers an enhanced user experience. That is why the Samsung GALAXY mini 2, loaded with its enhanced capacity and chic style, provides users high-quality multimedia viewing on-the-go,” said Kwon Jae Hoon, Managing Director, Samsung Malaysia Electronics Sdn. Bhd.[/quote]

GT-S6500-black

Available in colour options, modern black and bright yellow, the Samsung GALAXY mini 2 also provides active social networkers with Samsung’s own Social Hub 2.0, providing merged messages, e-mail and Facebook in an easy-to-navigate interface, so users never miss an update.

Using Samsung Apps, consumers can customise their user experience with dynamic and practical applications such as ChatON, for great communication with family and friends anywhere, anytime.

For more information on the Samsung GALAXY mini 2, please visit www.samsung.com/my or contact Samsung Malaysia Careline at 1800-88-9999, or visit Samsung Malaysia Facebook page at http://www.facebook.com/samsungmobilemalaysia

 

[spoiler title=”Show Official Press Release”]

Mighty Features Packed in a Mini Phone

Kuala Lumpur, Malaysia – 23 May 2012 – Samsung Malaysia Electronics Sdn. Bhd., the global leader in digital media and convergence technologies, today presents a new member to the “GALAXY” family – the Samsung GALAXY mini 2. It is the ideal first smartphone for young consumers living an active lifestyle who also value individuality and style without the compromise of performance or affordability.

The phone exudes charm and personality with its irresistible design while remaining practical with a comfortably contoured grip. The Samsung GALAXY mini 2 comes with colour options of modern black and bright yellow.

With a 3.27” HVGA touch-screen display, every application on the Samsung GALAXY mini 2 portrays vibrant colours and strong clarity. The device also provides great performance in a compact design, full of style and personality.

“Samsung has always strived to bring innovation to its device offerings, ensuring our customers an enhanced user experience. That is why the Samsung GALAXY mini 2, loaded with its enhanced capacity and chic style, provides users high-quality multimedia viewing on-the-go,” said Kwon Jae Hoon, Managing Director, Samsung Malaysia Electronics Sdn. Bhd.

Bigger yet a mini (Better mobility, bigger storage and better performance)

With a huge built-in storage of 2.7GB, the Samsung GALAXY mini 2 allows users to comfortably store pictures, videos and music without the need to delete old content. Additionally, it also provides consumers better battery capacity compared to its successor – Samsung GALAXY mini, guaranteeing extended multimedia usage and hours of standby time.

The smartphone, powered by a robust 800MHz processor, ensures quick start-up and smooth screen-to-screen navigation resulting in great usability. The Samsung GALAXY mini 2 comes in a slim compact body of 11.85mm, giving users a perfect hand fit.

Samsung GALAXY mini 2 provides active social networkers with Samsung’s own Social Hub 2.0, providing merged messages, e-mail and Facebook in an easy-to-navigate interface, so users never miss an update.

Using Samsung Apps, consumers can customise their user experience with dynamic and practical applications such as ChatON, for great communication with family and friends anywhere, anytime.

For more information on the Samsung GALAXY mini 2, please visit www.samsung.com/my or contact Samsung Malaysia Careline at 1800-88-9999, or visit Samsung Malaysia Facebook page at http://www.facebook.com/samsungmobilemalaysia

[/spoiler]

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Symantec Security Response – Thieves in the Temple: Android.Opfake Makes Another Run

fake-temple-run

Downloading mobile games? Symantec warns that there may be thieves in your “Temple Run” download. The creators of the Android.Opfake threat have struck again and with guile, no less. Symantec have recently discovered several dummy sites to disguise games such as Temple Run and  as malware. While most dummy sites are easily spotted, the Opfake team have gone to great lengths to ensure that users will fall for their schemes, having included images of devices playing the games.

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All of the front-end sites connect back to a central back-end site that acts as a file generator or repository. While most tech-savvy, net-savvy or internet enthusiasts would have probably identified the list below as unsafe, the following list includes some front-end sites Symantec have identified so far:

  • [http://]www.fruitninjaandroid-apk.ru
  • [http://]www.flashplayerandroid-apk.ru
  • [http://]www.cuttherope-android-apk.ru
  • [http://]www.cuttherope-experiments-apk.ru
  • [http://]www.cuttherope-apk.ru
  • [http://]www.angrybirds-android-apk.ru
  • [http://]www.jellydefense.ru
  • [http://]www.templerun-android.ru

fake-temple-run2

That being said, there may be many others out there, so do be careful when downloading from unsecured sites. More details and analysis are provided in the following blog produced by Symantec’s Security Response team:

http://www.symantec.com/connect/blogs/thieves-temple-androidopfake-makes-another-run

In addition, Symantec has published a new whitepaper detailing the inner workings of the Opfake malware and how on the surface the threat may appear to utilize a legitimate business model to generate revenue but a technical analysis reveals the unforeseeable risks it creates for end users. The paper can be found here:

http://www.symantec.com/content/en/us/enterprise/media/security_response/whitepapers/android_opfake_in_depth.pdf.

 

 

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[Review] The Avengers

The Avengers: Thor and Captain America

While you wait for your chance to get a seat in the cinemas for this blockbuster, some of you may already have an idea of what to expect from this movie, while others may just shrug off any expectations whatsoever in fear of disappointment and enter the cinema ‘naked’. Me, on the other hand had the privilege of a media screening for “The Avengers” courtesy of TGV Cinemas in their IMAX 3D Theater.

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Sony Xperia Range Comes Forth: Xperia P, Xperia U and Xperia sola Coming Soon

Sony Xperia Range

For those who’ve been itching to see the remaining models in the Xperia lineup on the shelves, Sony Mobile Communications has just announced that their Xperia P, Xperia U and Xperia sola models will be in stores starting May 15th (Xperia U and sola) and May 23rd (Xperia P).

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Sony Xperia sola

The three models will boast their very own unique features with the Xperia P (RRP: RM1,499) featuring Sony’s WhiteMagic™ technology for viewing in any light or dark condition, Xperia U (RRP: RM899) featuring xLOUD™ with Sony 3D surround sound audio technology for your entertainment pleasure and finally the Xperia sola (RRP: RM999) featuring Sony’s floating touch technology for comfortable web browsing.

SmartTags

Do note however, that the Xperia sola is a standalone model and is not part of the Xperia NXT series.

All models are launched on the latest Android Gingerbread platform and will soon be upgraded to the Android 4.0 (Ice Cream Sandwich) in the second quarter of 2012.

For more information on each individual model, do visit the links below:

Sony Xperia P

Sony Xperia U

Sony Xperia sola

or simply visit Sony Mobile for more info.

 

[spoiler title=”Read Official Press Release”]

Coming soon: Sony Xperia™ P, Xperia™ U and Xperia™ sola

Kuala Lumpur, Malaysia: Following the local release of the Xperia™ S in March, Sony Mobile Communications today announced that the Xperia™ P, Xperia™ U and Xperia™ sola will soon be available for sale in the country.

Xperia™ P – In stores starting 23 May 2012   

With a full aluminium unibody design, Xperia™ P debuts Reality Display with WhiteMagic™technology from Sony for the first time on a smartphone. Sony’s WhiteMagic™ technology delivers the brightest viewing experience; whether at the beach or on the ski slopes.

Key features for Xperia™ P:

  • 4” ultra bright Reality Display with Sony’s WhiteMagic™ technology
  • 1 GHz dual-core processor for super fast performance with 16GB flash storage
  • 8MP camera with unique fast capture, HD recording and Sony technology to capture 2D and 3D panoramic images
  • Easy HDMI and DLNA® via the WiFi® network connectivity to share content on any screen
  • NFC (Near Field Communications) enabled to access a growing range of NFC applications and services , including Xperia™ SmartTags
  • Available in a choice of silver, black and red, all with an aluminium unibody
  • RRP: RM1,499; comes bundled for a limited time with accessories worth RM379 which include a Smart Headset, car charger with Micro USB cable and 2 pieces (Black and Red) of Xperia™ SmartTags.

Xperia™ U – In stores starting 15 May 2012

With xLOUD™ and Sony 3D surround sound audio technology integrated into the music player, Xperia™ U offers consumers  a crisp and loud sound experience as well as the capability to stream music from their Xperia™ U to wireless speakers with a touch using DLNA®. Xperia™ U can also be personalised with exchangeable caps and themes to reflect consumers’ personality and mood.

Key features for Xperia™ U:

  • 3.5” Reality Display powered by Mobile BRAVIA® Engine
  • 1 GHz dual-core processor for super fast performance
  • 5MP camera with unique fast capture, HD video recording and Sony’s Exmor R™ for mobile.
  • Crisp and loud listening with xLOUD™and 3D surround sound audio technology
  • Available in black with pink exchangeable cap; black with white exchangeable cap; and white with yellow exchangeable cap.
  • RRP: RM899; includes a car charger with Micro USB cable worth RM59 while stocks last.

Just like the flagship Xperia™ S, the Xperia™ P and Xperia™ U features an iconic design including the “transparent element” encircling the base of the phone which illuminates when receiving calls, texts and notifications. For Xperia™ U, the transparent element also illuminates to match the colour of photos viewed in the gallery or the album art of music tracks being played. All three models form the Xperia™ NXT series, the next generation smartphones from Sony.

Xperia™ sola – In stores starting 15 May 2012   

(Note: Xperia™ sola is a standalone model and is not part of the Xperia™ NXT series)

Features Sony’s unique, exclusive technology called  floating touch™ which allows consumers to navigate the web by hovering their finger above the screen so it acts like a moving curser, without actually having to touch the screen.  Once the desired link is found it can be highlighted and a simple tap will load the page. 

Sony’s floating touch™ will evolve with new user functionality and applications through software updates and engagement with developers.

Key features for Xperia™ sola:

  • Sony floating touch™ navigation for an easy web browsing experience
  • NFC (Near Field Communications) enabled to access a growing range of NFC applications and services , including Xperia™ SmartTags
  • 3.7” Reality Display with Mobile BRAVIA® Engine gives razor sharp clarity
  • Powered by a 1GHz Dual Core Processor for super fast browsing
  • xLOUD™ and 3D surround sound audio technology for crisp and loud listening
  • Available in a choice of black, red and white
  • RRP: RM999; comes bundled for a limited time with accessories worth RM134 which include a car charger with Micro USB cable and 2 additional pieces  (Blue and White) of Xperia™ SmartTags. 

All models are launched on the latest Android Gingerbread platform and will soon be  upgraded  to Android platform 4.0 (Ice Cream Sandwich) during the second quarter of 2012.

[/spoiler]

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Oracle’s Chandru Relwani: Customer Experience (CX) Key to Building Sustainable Competitive Advantage

Chandru Relwani of Oracle. Image source: Techcentral

Chandru Relwani of Oracle. Image source: Techcentral

In the business world, more competition means the more a company needs to rely on differentiation and branding, to gain customer loyalty, brand top-of-mind and increase the bottomline. While Customer Relations Management (CRM) is a crucial part of building and maintaining customer loyalty, there is a fundamental shift towards Customer Experience (CX) as part of building a sustainable competitive advantage.

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Recently, we had the privilege of meeting Mr. Chandru Relwani, Senior Director, CRM Applications Product Management for Asia Pacific and Japan in Oracle to talk about Customer Relations Management (CRM) and moving towards Customer Experience (CX).

Through careful research by Harris Interactive (Customer Experience Impact Report 2009-2011), it has been found that 86% of customers will stop doing business with an organization after one bad experience, 26% of these customers have posted negative comments on social media after their experience and 79% of complaints on social channels are ignored by organizations. Through this, they also identified that 86% of customers will pay more for a better customer experience and 69% of business executives view customer experience as a competitive advantage.

What does this all mean?
Businesses are starting to realize the importance of customer experience and rely on various tools and expertise to achieve that goal. Through his presentation, Relwani identified a few reasons as to why customer experience is critical and how it is the only sustainable competitive differentiator. They are:

  • More competition around the globe
  • Products are becoming more commoditized
  • Traditional marketing is less effective
  • Customers have higher expectations

As more competitors enter the industry, companies need to rely on differentiation, to gain customer loyalty. A seamless and efficient service gives better customer experience, thus creating loyalty. Integrated solutions from Oracle can help deliver seamless customer experiences, grow revenue and reduce costs while having each system customized for each business, regardless of industry, sector or size. Oracle achieves this through integrated solutions, deployed individually depending on the needs of a business. Deployment time of such a solution varies, depending on scope, the company change management, current readiness of tech, and amount of training required.

Oracle is currently the leading and only company in world that is defining the transformation from Customer Relations Management (CRM) to Customer Experience(CX). Through its innovative and flexible systems, Oracle is capable of offering the best and most complete solutions. Oracle continues to provide unprecedented flexibility and choice of deployment models – on premise, private cloud, public cloud, or hybrid. Oracle’s solution set (Fatwire, ATG, Endeca, InQuira and Siebel) offers the best and most complete customer experience solution OnPremise while Oracle Fusion CRM and RightNow together offers the best and most complete customer experience solution in the cloud.

Relwani revealed that industries that benefit the most from customer experience are public sector, government, retail and telecommunications.

Asked about what the top challenges faced by organisations with regards to customer experience, Relwani replied – finding the right customer acquisition and growth strategy; consolidation of existing systems and information; and the need to adopt an open platform to ease systems integration. Acquisition strategies suffer where the customer data is not clean and that data management and consolidation is lacking and where integration in realtime is low or non-existent.

Malaysia is a growing market and is moving forward in terms of customer experience as organisations realise the importance and power of differentiation, and is catching up with the rest of the region.

Profile of Chandru Relwani
Chandru Relwani is Senior Director – CRM Applications Product Management for Asia-Pacific and Japan at Oracle Corporation. Chandru is responsible for all CRM Applications interactions between the Japan and Asia Pacific Field organizations and Development.  Tasks undertaken by the Product Management group include such diverse responsibilities as defining the go-to-market initiatives for CRM, Product demonstrations, Applications Architecture definitions, Field Readiness for all staff and Partners for CRM Applications, Country and Industry specific localisations to products, and customer escalations.  Chandru is also a member of the ASEAN Applications Management team.

Chandru joined Oracle in 2004, as Director CRM Applications Centre of Excellence (ACE) team. As Director, CRM ACE team, Chandru was responsible for driving key CRM initiatives across Asia-Pacific and engaging in strategic accounts to provide a holistic approach to customer management in a diverse range of industries. Chandru has also held the position of CRM Practice Director, Asia, managing the CRM practice of Oracle Consulting Services. In this role, post the Siebel Systems acquisition, Chandru was responsible for building the CRM consulting and delivery practice across multiple geographies including Greater China, India and ASEAN. More recently, Chandru was managing the ASEAN Sales Consulting team, where he was managing the applications pre-sales team covering the Oracle applications portfolio (ERP, CRM, BI, etc.)

Prior to his tenure at Oracle, he held the roles of Senior Engagement Manager at Siebel Systems, Program Manager at Standard Chartered Bank and Principal Consultant at Price Waterhouse Management Consultants.

Chandru holds a Master of Science degree in Data Communications, Network and Distributed Systems from University College, London University and a Bachelor of Science (Honours) in Mathematics and Computing Science from the Polytechnic of North London.

 

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Seven Tips for Protecting Information on Mac and Windows

Malware

Image credit: Bankofmalware

With the recent increase in cybercriminal activity such as the Flashback outbreak and a similar Java Applet malware, Symantec’s Nigel Tan, Principal Consultant for Asia South Region encourages the public to step up their security and shares a few tips with us. While Macs were usually safe from such issues in previous years, Nigel warns that cybercriminal activities may increase on these machines due to its popularity.
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Nigel Tan, Principal Consultant for Asia South Region, Symantec, shares with us his seven tips for protecting information on the Mac and Windows, particularly important to businesses of any size.

Complete Information Protection for SMBs

What should small business owners be doing to protect their information from the latest threats to Mac and Windows machines? The answer is a combination of technology and policy.

  • Deploy reliable security solutions throughout the organisation – on Mac and Windows endpoints. Today’s security solutions do more than just prevent viruses. They scan files regularly for unusual changes in file size, programs that match the software’s database of known malware, suspicious e-mail attachments and other warning signs. It’s the most important step small businesses can take toward keeping computers clean of malware.
  • Keep applications updated with the latest patches. New viruses, worms, Trojan horses and other malware are born daily, and variations of them can slip by software that is not current.
  • Develop security policies and educate employees about Internet safety, security and the latest threats. Train employees to be wary of email attachments, links from unknown sources, and unusual software update requests. Most infections can be prevented by adhering to organisational policy and exercising caution.
  • Enforce strong password policies. Maintaining strong passwords will help you protect the data stored on a laptop if a device is lost or hacked. Strong passwords have eight characters or more and use a combination of letters, numbers and symbols (e.g., # $ % ! ?). Have employees change their passwords on a regular basis, at least every 90 days.
  • Implement encryption technologies on desktops, laptops and removable media. With encryption, confidential information is protected from unauthorized access, providing strong security for intellectual property, customer and partner data.
  • Backup and recovery is a critical component of complete information protection to keep small business desktops, servers and applications running smoothly in case of disruption – whether it’s a flood, an earthquake, a virus or a system failure.
  • Regularly check the defences to be sure everything is working properly.

If you are concerned that they may be infected with Flashback, Symantec has provided a free detection and removal tool for download at this link.

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Discovery Channel and HP Partner Present New Episodes of Hit Series “Mythbusters”

Mythbusters

Mythbusters. Image source: AdamSavage

Have a go at some of the myths surrounding laptops with Discovery Channel’s “MYTHBUSTERS”, right here in our own back yard! Discovery Channel, one of the world’s most widely distributed television brands and the flagship network in Discovery Networks Asia-Pacific (DNAP) portfolio, recently announced its six week partnership with the world’s largest provider of information technology infrastructure, software, services and solutions, HP to present new episodes of Discovery Channel’s MYTHBUSTERS to viewers in Southeast Asia.
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