all negative comments :( looks like i’ve to choose Maxis

P1 fails as a product ( slow, always disconnected, always down, and still dare to charge people for so expensive cost).

Another thing is, despite the cancellation of the service for 2 months, I still receive the bill from P1.

Well you don’t have to trust me, go visit their official facebook page and read thru the comments.

This company should be doomed.

Thanks Vernon for reply.

For (1), I understand that P1 has LTE roadmap. But so does Maxis, Digi, and Celcom now (some of them already released LTE). My point is, betting on Wimax turns out to be not so successful. I believe it may cost huge expenses to P1 for converting Wimax station to LTE.

Anyway, I love to see how P1 manages all these tricky issues. And I love to see the Telco business becoming more competitive. Good for consumers, right :)

1) over-estimated technical capabilities: It is the first company in Malaysia that embraced Wimax technology. Remember in 2002, Wimax is still very new and immature in the industry. Hence, adopting this technology is undoubtedly a very high risk decision for a startup. And now, the emerging of LTE technology will definitely impacting the current Wimax market. It will be another cost to refresh P1 infrastructure if it wants to adopt LTE technology. It will definitely be a hard time for P1.

2) lost control in Social Media: check out http://www.facebook.com/P1Cares. The page has been flooded with tons of complaints, and it looks like P1 Facebook admin has lost control over it. Social Media is a double sided sword. Use it wisely it will help you, otherwise you will be hurt. It you can’t handle the complaints well, then don’t use the Facebook page.

3) over-marketing: as mentioned in many comments, P1 marketing campaign is “overly” successful. But the thing is, it continues to push the sales regardless of infrastructure capacity. I think it is unethical and cheating to customers.

4) Unable to find a balance point between the sales and infrastructure: I think P1 management has failed to coordinate the marketing team and technology team. as a metaphor, if you open a restaurant and hire 2 chefs. you can’t simply just take orders from 100 customers. you have to either hire more chef to serve more customers, or cut down the orders.

it won’t be surprised to see P1 to close shop one day if they don’t look into the issues.

I’ve bad experience with P1 too. For me, P1 looks more like a marketing company than a technology company. I wonder how it won the so called “innovation” award as the only thing that caught my attention is the “potong stim” advertisement